FREQUENTLY ASKED QUESTIONS
 
How do I check if a movie is showing at my cinema?
If the movie has been released at the cinema you can click on "Select a Cinema" from the movie info drop down to view all movies on at your local cinema.
 
Are my online payments secure?
Yes. We have taken the utmost care to ensure your online payments and details remain totally confidential and secure when using our online facilities.
 
Can I purchase tickets online?
Yes. Tickets can be purchase through Online for all movies currently showing in Booking Open Section, you can use the "Book Now" button.
 
How do I purchase a ticket with my credit card?
  • Step 1: Select either the name of the movie you want to see or the cinema you want to go see it at from the dropdown lists. You can also select to book from any movie information page or area by clicking on the "Book Now" button.
  • Step 2: Select the time you would like to book for from the displayed schedules.
  • Step 3: Choose your preferred seats by clicking on the seat(s) from the seating plan and click the "Book Now" button.
  • Step 4: Confirm your choice of movie and confirm the Terms and Conditions of use. Select credit card under "Preferred Payment Method".
  • Step 5: Enter your payment details in the form provided and then click "Process my Card" button to finalise your order.
  • Step 6: If your payment was successful, a page with your booking details, as confirmation of your booking will appear onscreen – you will also receive an e-mail confirming this. If your payment is unsuccessful however, you will receive a message onscreen stating this. If this happens, please check that the credit card details entered are correct and then resubmit.
 
 
My local cinema is not showing in the drop down?
That specific cinema might not be available for booking at this point. Please try again later.
 
What do the clasification rating and age restrictions mean?
Listed alphabetically:
A – All ages category and is suitable for all.
PG – All ages category but cautions sensitive viewers. Children under the age of 13 are only allowed to purchase a ticket with the consent of the parent or caregiver.
7-9 PG – Not suitable for children below the age of 7 years. Suitable for 7-9 year old children, but the parent or caregiver must also be present for the duration of the film. Suitable for 10 years and older.
10 – Not suitable for below 10. Suitable for 10 and older.
10-12 PG – Not suitable for below 10. Suitable for 10-12 year old children, but a parent or caregiver must be present for the duration of the film. Suitable for 13 and older.
13 – Not suitable for below 13. Suitable for 13 and older.
16 – Not suitable for below 16. Suitable for 16 and older.
18 – Not suitable for below 18. Suitable for 18 and older.
 
What do the various advisory symbols mean?
Listed alphabetically:
B - Blasphemy
D - Drugs
H - Horror
L - Language
N - Nudity
P - Prejudice
S - Sex
SV - Sexual Violence
V - Violence
 
 
Where can I redeem my ticket?
Your ticket is redeemable at the CineCentre Cinema that the movie was booked for.